Privacy policy

Last updated: February 2, 2026

TROPE/labs operates this store and website, including all related information, content, features, tools, products, and services (the “Services”) to provide you with a curated shopping experience. TROPE/labs uses Shopify to power the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understand this Privacy Policy and the collection, use, and disclosure of your information as described below.

1) Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details such as your name, shipping address, billing address, phone number, and email address.

  • Financial information such as payment card information, transaction details, payment confirmation, and other payment-related details (note: payments are processed by Shopify and/or payment processors; we do not store full payment card numbers).

  • Account information such as username, password, preferences, and settings.

  • Transaction information such as the items you view, add to cart, add to a wishlist, purchase, cancel, or request support for (including issues relating to defects, damage, wrong items, or other approved remedies where applicable).

  • Communications with us such as the information you include when contacting customer support.

  • Device information such as device type, browser type, network connection, IP address, and other unique identifiers.

  • Usage information such as how you interact with or navigate the Services.

2) Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you (e.g., when you make a purchase, create an account, contact us).

  • Automatically through the Services (e.g., via cookies and similar technologies).

  • From service providers that help us operate the Services (e.g., payment processing, analytics, customer support, fulfillment/shipping).

  • From partners or other third parties (e.g., advertising/marketing partners where enabled).

3) How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information to:

Provide, Tailor, and Improve the Services.
To provide you with the Services, including to process payments, fulfill orders, manage your account (if applicable), arrange shipping, communicate about orders, and improve the Services and user experience.

Customer Support and Order Issues.
To provide customer support and to evaluate and resolve order issues (for example, if an item is defective, damaged, or incorrect, or where a remedy is required by law).

Marketing and Advertising.
To send marketing and promotional communications (where permitted by law), and to show you advertisements on our Services or on other websites/apps, including potentially based on your activity and purchases.

Security and Fraud Prevention.
To detect, investigate, or take action regarding suspected fraudulent, illegal, unsafe, or malicious activity; protect our customers and the Services; and maintain a secure shopping experience.

Legal and Compliance.
To comply with applicable law and respond to valid legal processes, enforce our terms/policies, and protect our rights and the rights of others.

4) How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy, including:

  • Shopify and service providers that perform services on our behalf (e.g., website hosting, payment processing, analytics, order fulfillment, shipping, customer support).

  • Business and marketing partners to provide marketing services and advertising, including interest-based advertising where enabled. These partners will process your information in accordance with their own privacy notices.

  • When you direct us or consent to disclosure (e.g., shipping carriers to deliver products, social media integrations you choose to use).

  • Affiliates (if applicable) within our corporate group.

  • Business transactions (e.g., merger, acquisition, restructuring, bankruptcy) where personal information may be transferred as part of the transaction, subject to legal safeguards.

  • Legal obligations and protection (e.g., to comply with subpoenas/court orders, enforce policies, protect our rights and safety, and the rights and safety of others).

5) Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services to provide and improve Shopify’s services and the Services to you. Information you submit may be transmitted to Shopify and to third parties that may be located in countries other than where you live.

We may use Shopify features that help us operate, protect, and improve our business (including certain enhanced features that may use data from interactions with our Store and, depending on configuration, other merchants and Shopify). In those cases, Shopify is responsible for processing certain personal information for those features, including responding to requests to exercise certain rights for that processing, where applicable.

6) Third-Party Websites and Links

The Services may include links to third-party websites or platforms. If you follow these links, you should review their privacy and security policies. We are not responsible for the content, privacy, or security practices of third parties.

7) Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to address it.

8) Security and Retention of Your Information

No security measure is perfect, and we cannot guarantee absolute security. Any information you send may not be secure while in transit, so we recommend avoiding insecure channels for sensitive information.

We retain personal information for as long as necessary to provide the Services, manage our business relationship, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

9) Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

  • Right to access/know

  • Right to delete

  • Right to correct

  • Right of portability

  • Right to opt out of “sale”/“sharing” or targeted advertising (where applicable)

You can exercise these rights by contacting us using the contact details below. We may need to verify your identity before processing your request. You may be able to designate an authorized agent where permitted by law.

Marketing emails: You can opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out, we may still send non-promotional messages (e.g., order confirmations, shipping updates, support replies).

10) Complaints

If you have concerns about how we process personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

11) International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence. If we transfer personal information out of the EEA or the UK, we rely on recognized transfer mechanisms where required (e.g., Standard Contractual Clauses), unless the destination country has been deemed to provide an adequate level of protection.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in practices or for operational, legal, or regulatory reasons. We will post the updated policy and revise the “Last updated” date.

13) Contact

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, contact us at:
tropelabs@gmail.com